PRIVACY POLICY

OF THE MEDICALSERVICETEAM.COM ONLINE SHOP

 

TABLE OF CONTENTS

 

1. GENERAL PROVISIONS

2. GROUNDS FOR DATA PROCESSING

3. PURPOSE, BASIS AND DURATION OF DATA PROCESSING IN THE ONLINE SHOP

4. RECIPIENTS OF DATA IN THE ONLINE SHOP

5. PROFILING IN THE ONLINE SHOP

6. RIGHTS OF THE DATA SUBJECT

7. COOKIES IN THE ONLINE SHOP AND ANALYTICS

8. FINAL PROVISIONS

GENERAL PROVISIONS

This Privacy Policy of the Online Shop is for information purposes only, which means that it does not constitute a source of obligations for Service Recipients or Clients of the Online Shop. The Privacy Policy mainly contains the rules concerning the processing of personal data by the Administrator in the Online Shop, including the grounds, purposes and duration of personal data processing and the rights of data subjects, as well as information on the use of cookies and analytical tools in the Online Shop.

The Administrator of the personal data collected via the Online Shop is MEDICAL SERVICE TEAM registered in the Register of Companies of the Kingdom of the Netherlands under No. KVK 81570724, having the following place of business and address for service: Craenakker 23, 5951CC Belfeld, the Netherlands, Vestigingsnr (Dutch Tax ID No.) 000047853042, EU Tax ID No. NL003577509B90, e-mail address: info@medicalserviceteam.com, telephone number: 12312312 - hereinafter referred to as the "Administrator" and being at the same time the Service Provider of the Online Shop and the Seller.

Personal data in the Online Shop shall be processed by the Administrator in accordance with the applicable legal provisions, in particular in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) - hereinafter referred to as "RODO" or "RODO Regulation". Official text of the RODO Regulation: http://eur-lex.europa.eu/legal-content/PL/TXT/?uri=CELEX%3A32016R0679

The use of the Online Shop, including making purchases, is voluntary. Similarly, the related provision of personal data by the Service Recipient or Client using the Online Shop is voluntary, subject to two exceptions: (1) conclusion of agreements with the Administrator - failure to provide, in the cases and to the extent indicated on the website of the Online Shop and in the Regulations of the Online Shop and this Privacy Policy, personal data necessary for the conclusion and performance of a Sales Agreement or an agreement for the provision of Electronic Services with the Administrator results in the impossibility of concluding such an agreement. The provision of personal data in such a case is an contractual requirement and if the data subject wishes to conclude an agreement with the Administrator, he/she is obliged to provide the required data. In each case, the scope of data required to conclude an agreement is indicated beforehand on the website of the Online Shop and in the Terms and Conditions of the Online Shop.; (2) the Administrator's statutory obligations - provision of personal data is a statutory requirement resulting from generally applicable laws imposing on the Administrator the obligation to process personal data (e.g. processing of data for the purpose of keeping tax or accounting records) and failure to provide such data will prevent the Administrator from fulfilling these obligations.

The Administrator shall take particular care to protect the interests of the persons whose personal data he/she processes and, in particular, shall be responsible for and ensure that the data he/she collects are: (1) processed lawfully; (2) collected for specified, legitimate purposes and not subjected to further processing incompatible with those purposes; (3) substantively correct and adequate in relation to the purposes for which they are processed; (4) kept in a form which permits identification of data subjects for no longer than is necessary to achieve the purpose of the processing; and (5) processed in a manner which ensures appropriate security of personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, by means of appropriate technical or organisational measures.

Considering the nature, scope, context and purposes of the processing and the risk of violation of the rights or freedoms of natural persons of varying probability and seriousness, the Administrator shall implement appropriate technical and organisational measures to ensure that the processing is carried out in accordance with this Regulation and to be able to demonstrate this. These measures shall be reviewed and updated as necessary. The Administrator shall implement technical measures to prevent the acquisition and modification by unauthorised persons of personal data transmitted electronically.

All words, phrases and acronyms appearing in this Privacy Policy and beginning with a capital letter (e.g. Seller, Online Shop, Electronic Service) shall be understood in accordance with their definitions contained in the Terms and Conditions of the Online Shop available on the websites of the Online Shop.

GROUNDS FOR DATA PROCESSING

The Administrator shall be entitled to process personal data where, and to the extent that, one or more of the following conditions are met: (1) the data subject has given his or her consent to the processing of his or her personal data for one or more specified purposes; (2) the processing is necessary for the performance of an agreement to which the data subject is party or to take steps at the request of the data subject prior to entering into an agreement; (3) processing is necessary for compliance with a legal obligation incumbent on the Administrator; or (4) processing is necessary for the purposes of the legitimate interests pursued by the Administrator or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

The processing of personal data by the Administrator requires in each case the existence of at least one of the grounds indicated in section 2.1 of the Privacy Policy. The specific grounds for the processing of personal data of the Service Recipients and Clients of the Online Shop by the Administrator are indicated in the next section of the Privacy Policy - with reference to the given purpose of personal data processing by the Administrator.

PURPOSE, BASIS AND DURATION OF DATA PROCESSING IN THE ONLINE SHOP

In each case, the purpose, basis and duration as well as recipients of the personal data processed by the Administrator result from the activities undertaken by the respective Service Recipient or Client in the Online Shop or by the Administrator. For example, if a Client decides to make a purchase in the Online Shop and chooses personal collection of the purchased Product instead of courier delivery, his/her personal data will be processed for the purpose of performing the concluded Sales Agreement, but will no longer be made available to the carrier performing the delivery on behalf of the Administrator.  

The Administrator may process the personal data within the framework of the Online Shop for the following purposes, on the grounds and for the periods indicated in the table below:

 

Purpose of data processing

Legal basis for data processing

Duration of data storage

Performing a Sales Agreement or an agreement for the provision of an Electronic Service or taking action at the request of the data subject prior to entering into the aforementioned agreements

Article 6(1)(b) of the RODO Regulation (performance of an agreement) - processing is necessary for the performance of an agreement to which the data subject is party or to take steps at the request of the data subject prior to entering into an agreement

The data shall be stored for the period of time necessary for the performance, termination or otherwise expiry of the concluded Sales Agreement  or Electronic Service Agreement.

Direct marketing

Article 6(1)(f) of the RODO Regulation (legitimate interest of the Administrator) - the processing is necessary for the purposes of the Administrator's legitimate interests - consisting of taking care of the interests and good image of the Administrator, its Online Shop and aiming to sell Products

The data shall be stored for the duration of the legitimate interest pursued by the Administrator, but not longer than the period of limitation of the Administrator's claims against the data subject on account of the Administrator's business activities. The period of limitation shall be determined by the provisions of law, in particular the Civil Code (the basic limitation period for claims related to business activities is three years, and for the Sales Agreement it is two years).

The Administrator may not process the data for the purposes of direct marketing in the event of an effective objection to this effect by the data subject.

Marketing

Article 6(1)(a) of the RODO Regulation (consent) - the data subject has consented to the processing of his/her personal data for marketing purposes by the Administrator

Data shall be stored until the data subject has withdrawn his or her consent to further processing of his or her data for this purpose.

Client's expression of opinion on the concluded Sales Agreement

Article 6(1)(a) of the RODO Regulation - the data subject has given his or her consent to the processing of his or her personal data for the purpose of expressing an opinion

Data shall be stored until the data subject has withdrawn his or her consent to further processing of his or her data for this purpose.

Keeping of accounts

Article 6(1)(c) of the RODO Regulation in conjunction with Article 74(2) of the Accounting Act, i.e. of 30 January 2018. (Journal of Laws of 2018, item 395 as amended) - processing is necessary to fulfil a legal obligation imposed on the Administrator

The data is stored for the period required under the legislation requiring the Administrator to keep the accounts (5 years, calculated from the beginning of the year following the financial year to which the data relates).

Establishing, seeking or defending claims which the Administrator may raise or which may be raised against the Administrator

Article 6(1)(f) of the RODO Regulation (legitimate interest of the Administrator) - processing is necessary for the purposes of the Administrator's legitimate interests - consisting of establishing, seeking or defending claims which the Administrator may raise or which may be raised against the Administrator

The data shall be stored for the period of existence of the legitimate interest pursued by the Administrator, but no longer than for the period of limitation of claims that may be raised against the Administrator (the basic limitation period for claims against the Administrator is six years).

Use of the website of the Online Shop and ensuring its proper functioning

Article 6(1)(f) of the RODO Regulation (legitimate interest of the Administrator) - the processing is necessary for the purposes of the Administrator's legitimate interests - consisting in the operation and maintenance of the Online Shop website

The data shall be stored for the period of existence of the legitimate interest pursued by the Administrator, but no longer than for the period of limitation of the Administrator's claims against the data subject on account of the Administrator's business activities. The period of limitation shall be determined by the provisions of law, in particular the Civil Code (the basic limitation period for claims related to business activities is three years, and for the Sales Agreement it is two years).

Keeping statistics and analysing commerce in the Online Shop

Article 6(1)(f) of the RODO Regulation (legitimate interest of the Administrator) - processing is necessary for the purposes deriving from the Administrator's legitimate interests - consisting in conducting statistics and analysis of commerce in the Online Shop in order to improve the functioning of the Online Shop and increase sales of Products

The data shall be stored for the period of existence of the legitimate interest pursued by the Administrator, but no longer than for the period of limitation of the Administrator's claims against the data subject on account of the Administrator's business activities. The period of limitation shall be determined by the provisions of law, in particular the Civil Code (the basic limitation period for claims related to business activities is three years, and for the Sales Agreement it is two years).

RECIPIENTS OF DATA IN THE ONLINE SHOP

For the proper functioning of the Online Shop, including the performance of concluded Sales Agreements, it is necessary for the Administrator to use the services of external entities (such as e.g. software provider, courier or payment service provider). The Administrator shall only use the services of such processing entities that provide sufficient guarantees for the implementation of appropriate technical and organisational measures so that the processing meets the requirements of the RODO Regulation and protects the rights of the data subjects.

Personal data may be transferred by the Administrator to a third country, in which case the Administrator assures that this will be done in relation to a country ensuring an adequate level of protection - in accordance with the RODO Regulation, and in the case of other countries, that the transfer will take place on the basis of standard data protection clauses. The Administrator shall ensure that the data subject is able to obtain a copy of his/her data. The Administrator shall transfer the collected personal data only if and to the extent necessary for the fulfilment of the specific purpose of the processing in accordance with this Privacy Policy.

The transfer of data by the Administrator does not take place in every case and not to all the recipients or categories of recipients indicated in the Privacy Policy - the Administrator transfers data only if it is necessary for the purpose of processing the personal data in question and only to the extent necessary for its fulfilment. For example, if the Client uses personal collection, his/her data will not be transferred to the carrier cooperating with the Administrator.

Carriers/forwarders/courier brokers/entities handling the warehouse and/or dispatch process - in the case of a Client who uses the method of Product delivery by postal service or courier in the Online Shop, the Administrator shall make the collected personal data of the Client available to the selected carrier, forwarder or intermediary performing the shipment on the order of the Administrator, and if the shipment is carried out from an external warehouse - to the entity handling the warehouse and/or dispatch process - to the extent necessary to complete the delivery of the Product to the Client.

Entities providing electronic or card payments - in the case of a Client who uses the electronic or card payment method in the Online Shop, the Administrator shall make the collected personal data of the Client available to a selected entity providing the above-mentioned payment services in the Online Shop on the order of the Administrator to the extent necessary to handle the payment made by the Client.

Accounting, legal and advisory service providers providing accounting, legal or advisory support to the Administrator (in particular an accounting office, a law office or a debt collection agency) - the Administrator shall make the collected personal data of the Client available to the chosen provider acting on his/her behalf only in the case and to the extent necessary to achieve the given purpose of data processing in accordance with this Privacy Policy.

Providers of social plug-ins, scripts and other similar tools placed on the website of the Online Shop which enable the browser of the person visiting the website of the Online Shop to download content from the providers of the said plug-ins (e.g. logging in using the login data of a social network) and to transmit to these providers personal data of the visitor for this purpose, including:

Meta Platforms Ireland Ltd. – The Administrator uses Facebook social plug-ins (e.g. Like button, Share or login using Facebook login data) on the website of the Online Shop and therefore collects and shares the personal data of the Service Recipient using the website of the Online Shop with Meta Platforms Ireland Ltd. (4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland) to the extent and in accordance with the Privacy Policy available here: https://www.facebook.com/about/privacy/ (this data includes information about your activities on the Online Shop website - including information about your device, sites visited, purchases made, advertisements displayed and how you use the services - regardless of whether you have a Facebook account and are logged into Facebook).

PROFILING IN THE ONLINE SHOP

The RODO Regulation requires the Administrator to provide information on automated decision-making, including profiling as referred to in Article 22(1) and (4) of the RODO Regulation, and, at least in these cases, relevant information on the modalities of such decision-making, as well as on the significance and the expected consequences of such processing for the data subject. With this in mind, the Administrator provides in this section of the Privacy Policy information on possible profiling.

The Administrator may use profiling in the Online Shop for direct marketing purposes, but the decisions made on its basis by the Administrator do not concern the conclusion or refusal of the Sales Agreement or the possibility of using Electronic Services in the Online Shop. The effect of the use of profiling in the Online Shop may be, for example, to grant a person a discount, send him/her a discount code, remind him/her of unfinished purchases, send him/her a proposal of a Product that may correspond to the person's interests or preferences or offer better conditions compared to the standard offer of the Online Shop. Despite profiling, it is up to the individual to decide freely whether they want to take advantage of the discount or better conditions received in this way and make a purchase in the Online Shop.

Profiling in the Online Shop involves the automatic analysis or projection of a person's behaviour on the website of the Online Shop, e.g. by adding a specific Product to the basket, browsing the page of a specific Product in the Online Shop or by analysing the previous history of purchases made in the Online Shop. The condition for such profiling is that the Administrator is in possession of the personal data of the person in question in order to be able to send him or her e.g. a discount code.

The data subject shall have the right not to be subject to a decision which is based solely on automated processing, including profiling, and which produces legal effects in relation to the data subject or similarly significantly affects the data subject.

RIGHTS OF THE DATA SUBJECT

Right of access, correction, restriction, deletion or transfer - the data subject has the right to request from the Administrator access to his/her personal data, correction, deletion ("right to be forgotten") or restriction of processing, and has the right to object to processing, and has the right to data transfer. The detailed conditions for exercising the rights indicated above are set out in Articles 15-21 of the RODO Regulation.

Right to withdraw consent at any time - the data subject whose data is processed by the Administrator on the basis of expressed consent (pursuant to Article 6(1)(a) or Article 9(2)(a) of the RODO Regulation) has the right to withdraw consent at any time without affecting the lawfulness of the processing performed on the basis of consent before its withdrawal.

Right to lodge a complaint to the supervisory authority - the data subject whose data is processed by the Administrator has the right to lodge a complaint to the supervisory authority in the manner and mode specified in the provisions of the RODO Regulation and Polish law, in particular the Personal Data Protection Act. The supervisory authority in Poland is the President of the Office for Personal Data Protection.

Right to object - the data subject has the right to object at any time, on grounds relating to his or her particular situation, to the processing of personal data concerning him or her based on Article 6(1)(e) (public interest or tasks) or (f) (legitimate interest of the Administrator), including profiling on the basis of these provisions. In such a case, the Administrator shall no longer be allowed to process these personal data, unless the Administrator demonstrates the existence of legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or grounds for the establishment, exercise or defence of claims.

Right to object to direct marketing - where personal data are processed for the purposes of direct marketing, the data subject has the right to object at any time to the processing of personal data concerning them for such marketing, including profiling, to the extent that the processing is related to such direct marketing.

In order to exercise the rights referred to in this section of the Privacy Policy, the Administrator may be contacted by sending an appropriate message in writing or by e-mail to the Administrator's address indicated at the beginning of the Privacy Policy or by using the contact form available on the website of the Online Shop.

COOKIES IN THE ONLINE SHOP AND ANALYTICS

Cookies are small pieces of information in the form of text files which are sent by a server and stored on the website of the Online Shop (e.g. on the hard drive of a computer, laptop or smartphone memory card - depending on the device used by the visitor to our Online Shop). Detailed information on cookies as well as the history of their creation can be found, inter alia, here: https://pl.wikipedia.org/wiki/HTTP_cookie.

The cookies that may be sent by the website of the Online Shop can be divided into different types, according to the following criteria:

With regard to their provider:

their own (created by the Administrator's Online Shop website) and

owned by third parties (other than the Administrator)

With regard to their storage period on the device of the person visiting the website of the Online Shop:

session-related (stored until you log out of the Online Shop or switch off your web browser) and

permanent (stored for a specific period of time, defined by the parameters of each file or until manually deleted)

With regard to their purpose:

necessary (enabling the proper functioning of the website of the Online Shop),

functional/preferential (enabling adjustment of the website of the Online Shop to the preferences of the person visiting the website),

analytical and efficiency-related (gathering information on the manner of use of the website of the Online Shop),

marketing, advertising and social media (gathering information about the person visiting the website of the Online Shop for the purpose of displaying advertisements to that person, personalising them, measuring their effectiveness and conducting other marketing activities, including on websites separate from the website of the Online Shop, such as social networks or other websites belonging to the same advertising networks as the Online Shop).

The Administrator may process the data contained in cookies when visitors use the website of the Online Shop for the following specific purposes:

Purposes of using cookies in the Administrator's Online Shop

identifying Service Recipients as logged in to the Online Shop and showing that they are logged in (essential cookies)

remembering the Products you have added to your shopping basket for the purpose of placing an Order (essential cookies)

remembering data from completed Order Forms, surveys or login data for the Online Shop (essential and/or functional/preferential cookies)

adapting the contents of the website of the Online Shop to the individual preferences of the Service Recipient (e.g. as regards colours, font size, page layout) and optimising the use of the pages of the Online Shop ("functional/preferential cookies")

keeping anonymous statistics showing how the website of the Online Shop is used (analytical and efficiency-related cookies)

displaying and rendering advertisements, limiting the number of times advertisements are displayed and ignoring advertisements which the Client does not wish to see, measuring the effectiveness of advertisements, and personalising advertisements, i.e. researching the behavioural characteristics of visitors to the Online Shop through anonymous analysis of their actions (e.g. repeated visits to specific pages, keywords, etc.) in order to create their profile and provide them with advertisements adapted to their anticipated interests, also when they visit other websites in the advertising network of Google Ireland Ltd. and Facebook, i.e. Meta Platforms Ireland Ltd. (marketing, advertising and social media cookies)

It is possible to check in the most popular web browsers which cookies (including the duration of cookies and their provider) are being sent at any given time by the website of the Online Shop as follows:

In the Chrome browser:

(1) in the address bar, click on the padlock icon on the left, (2) go to the "Cookies" tab.

In the Firefox browser:

(1) in the address bar, click on the shield icon on the left, (2) go to the "Allowed" or "Blocked" tab, (3) click on the box "Cookies tracking between the websites", "Social media tracking elements" or "Contents with tracking elements".

In the Internet Explorer browser:

(1) click the "Tools" menu, (2) go to the "Internet Options" tab, (3) go to the "General" tab, (4) go to the "Settings" tab, (5) click the "View Files" box.

In the Opera browser:

(1) in the address bar, click on the padlock icon on the left, (2) go to the "Cookies" tab.

in the Safari browser:

(1) click on the "Preferences" menu, (2) go to the "Privacy" tab, (3) click on the box "Manage the website data".

Irrespective of the browser, using tools available on the website, for example: https://www.cookiemetrix.com/ or:  https://www.cookie-checker.com/

By default, most web browsers available on the market accept the storing of cookies. You are able to determine the conditions for the use of cookies via the settings of your own web browser. This means that you can, for example, partially restrict (e.g. temporarily) or completely disable the possibility of storing cookies - in the latter case, however, this may affect some of the functionality of the Online Shop (for example, it may not be possible to follow the path of the Order through the Order Form due to the Products not being remembered in the shopping cart during the next steps of placing the Order).

Your browser's settings regarding cookies are relevant to your consent to the use of cookies by our Online Shop - in accordance with the regulations, such consent may also be expressed through your browser settings. Detailed information on how to change the settings for cookies and how to delete them yourself in the most popular web browsers is available in the help section of your web browser and on the following pages (just click on the given link):

in the Chrome browser

in the Firefox browser

in internet Explorer browser 

in the Opera browser 

in the Safari browser 

in the Microsoft Edge browser

The Administrator may use Google Analytics, Universal Analytics services provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) in the Online Shop. These services help the Administrator keep statistics and analyse commerce in the Online Shop. The data collected is processed by the above services to generate statistics to help administer the Online Shop and analyse commerce in the Online Shop. This data is of an aggregate nature. When using the above services in the Online Shop, the Administrator collects such data as the source and medium of obtaining visitors to the Online Shop and the manner of their behaviour on the website of the Online Shop, information on the devices and browsers from which they visit the website, IP and domain, geographical data and demographic data (age, gender) and interests.

It is possible for a person to easily block the release of information to Google Analytics about his/her activity on the website of the Online Shop - for this purpose you can, for example, install a browser add-on provided by Google Ireland Ltd. available here: https://tools.google.com/dlpage/gaoptout?hl=pl.

In connection with the Administrator's possibility of using advertising and analytical services provided by Google Ireland Ltd. in the Online Shop, the Administrator points out that full information on the principles of processing of data of visitors to the Online Shop (including information saved in cookies) by Google Ireland Ltd. can be found in the Privacy Policy of Google services available at the following web address: https://policies.google.com/technologies/partner-sites.

FINAL PROVISIONS

The Online Shop may contain links to other websites. The Administrator recommends that when you go to other websites, you should familiarise yourself with the Privacy Policy established there. This Privacy Policy applies only to the Administrator's Online Shop.

 

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